Since youre at the dealership, youll be able to roll the cost of the service contract in with your car payment, if you want. Offering auto repair & service for domestic and foreign vehicles. They were unable to give me an appointment to drop off the car for TWO entire weeks. MaxCare extended service plans are an optional product you can choose to purchase when you purchase your car. However, you should consider your vehicles reliability and the common repairs other drivers report. If youve never had a vehicle service contract before, the main thing to keep in mind is you cant just give your car to the mechanic and tell them to get started on the work. While drivers receive strong protection, the CarMax warranty lasts for an extremely short time compared to most certified pre-owned (CPO) options. I have the MaxCare extended warranty and it is supposed to also cover electronics but nobody except the Ram dealership will work on the touchscreen--and, of course, they are not a MaxCare repair shop. The MaxCare extended service plan is optional but costs an extra fee. Some cover, like Fidelity, AmTrust, EasyCare, some don't, like MB's own CPO and extended warranty! CarMax offers four deductible choices: $50, $100, $200, and $300. Both of these focus only on extended auto warranties. Get matched with an Auto Warranty partner. Companies like. In a previous instance when we'd had a mechanical failure, we'd managed, after significant hassle, to get the car in with an approved facility that worked with Maxcare, where it sat in the shop. Read our full recommendations for the Best Extended Warranty Companies here. That means instead of seeing a long list of every last part that is covered, theres a much smaller list of items that are not covered. I have always had a good experience using their MaxCare warranty. To learn more about the best warranty providers in the industry, you can check out our 2021 Golden Wrench winners here. MaxCare picks up where the CarMax Limited warranty ends. If youre able to afford a MaxCare extended warranty, it might be worth it. Independent providers like, let you go to any facility certified by the National Institute for Automotive Service Excellence (ASE. The overall cost is also based on the reliability of the car you buy. The end result was an overall rating for each provider, with the companies that scored the most points topping the list. Learn more about CarMax's MaxCare warranty plan offering, its coverage, benefits, costs, and what customer reviews say about the company's services. Additionally, CarMax offers the industry-leading Love Your Car Guarantee. All CarMax vehicles come with a limited warranty that lasts for 90 days/4,000 miles. [2] Engine Electronics Suspension Transmission Electrical Systems Cooling Systems Drivetrain Steering Climate Control Emergency roadside assistance We're disappointed that you want to cancel your Maxcare plan. If you are financing your car, the MaxCare service plan cost can simply be added to the monthly payments you already make. Can A Car Be Registered And Insured In Different States? It pays to get free quotes from multiple providers to find the best deal. CarMax has estimates on its website for 5 years/75,000 miles of coverage on various models. Family owned plus operated with family prices included. The policy amounts vary depending on the coverage and the car. All the ways MaxCare keeps you covered Every plan covers major systems and parts on your car, with deductibles starting as low as $50 on any car you choose. The company has upward of 200 stores nationwide, making it the largest used-car seller in the country, and its known for a hassle-free, no-haggle buying process. I kept asking for them to please explain their procedure to me and all that the idiot at CarMax kept saying is 'We are an Incoming Call Center Only' . Especially if the car you purchase is only a year or two old, has very low mileage, or you dont plan to keep it long term, the cost of the warranty may not be worthwhile. a certified RepairPal facility in most states, Anytime, including if the car has high mileage, Regular maintenance services like oil changes and tune-ups, Aftermarket accessories like GPS, radar detectors, and radios, Maintenance parts such as batteries, air conditioning refrigerant, engine coolant, drive belts, and brake pads and shoes, Modifications outside of those made by the manufacturer or its representative, Repairs made to meet government emission standards, Suspension work, tires, wheels, catalytic converter, manual transmission work, Painting, bumpers, alignment of body parts. Plans with smaller mileage limits are also provided by the company. . CarMax describes the MaxCare warranty as covering any part unless it is listed under exclusions. You will also need a copy of your contract and an odometer reading statement for the cancellation to be processed. You must keep up with regular maintenance on your vehicle and you must save the receipts. Average Car Insurance Rates By Age and State, 7 Ways To Lower Car Insurance After An Accident, Mechanical Breakdown Insurance Vs. Extended Warranty, Progressive Mechanical Breakdown Insurance, Cadillac Warranty: Coverage & Program Changes (Guide). How much? If youre a worrywart and break into a cold sweat at the thought of a pricey repair bill, then an extended warranty may be worth the price. Aug 18, 2016. Except for the named exclusions, you can rest assured your car is covered. I strongly recommend - Raymond, ConsumerAffairs, elected to purchase the top tier MaxCare warranty plan (a $50 deductible) because of the scope of the coverage. If youre looking at a repair and the part is not on the named exclusion list, then you should be good. Heres a closer look at some of the finer details and differences between CARCHEX and MaxCare. See What Extended Warranty Coverage Is Available Through CarMax MaxCare, Limited time offer: Get $300 off with code SAVE300, Get Started for $99 + Get $400 OFF with code 'Get400', The standard CarMax warranty provides coverage for 90 days/4,000 miles, but once that expires, your vehicle wont have protection against mechanical breakdowns. Excellent coverage. You can reach out to CarMax by calling, filling out an online message form, reaching out on social media or visiting a CarMax store. This can be done online or over the phone and its essential that you do this if you want the work covered. For information about what voids your warranty, see your contract, or ask a CarMax representative. Youll also receive the Love Your Car Guarantee. The company has been around for more than 20 years, and it holds an A+ rating from the BBB. Today, the company is working hard to keep up with the competition (chiefly Carvana) and remains a great option for easily buying or selling a used car. Every CarMax used car comes with a 90-day/4,000-mile limited warranty and whatever remains on your vehicles original factory warranty. We recognize CARCHEX as the Best for Used Cars. If the item in question is not on the exclusion list, it is . : Independent warranty companies often offer longer-lasting coverage than dealerships. 2 / 1 2 / 2 0 1 7 E xt e n d e d C a r S e r vi ce P l a n s f r o m C a r M a x h t t p s: / / w w w. ca r m a x. co m / ca r b u yi n g p r o ce ss/ m a xca r e se r vi ce p l a n s 2 / 4 Upfront and Fair . However, poor customer service reputation, a lack of many benefits, and overall lack of coverage options makes the company hard to recommend. If you choose to return the vehicle, bring it back to the CarMax dealership within 30 days for a refund using the money-back guarantee. Stock size is approx 32 we upgraded to a 35 with a okay from a dodge dealer that it wouldnt be an issue. My Wife and I bought a 2018 Dodge heavy duty truck from CarMax. For example. Yes, there is more to the story. When you purchase a vehicle from CarMax, you can also buy an extended warranty directly through the company. My 2014 JKUR X recently had the engine light on, dealer says it was some oil sensor bla bla bla . The MaxCare extended warranty provides coverage for your cars major systems, in including the ones below: Plans are tailored to the vehicle you choose and its mileage, though they can last anywhere from 75,000 to 150,000 miles. Power and repair estimation websites like RepairPal can help you gauge your vehicles reliability. Purchased a car from you guys and purchased the maxcare ( sales rep recommended) . Well whenever something is wrong or if I even think something might be wrong they take care of me. However, this might be a fancy way of saying that a listed part might not be covered under certain circumstances. Get a free, personalized quote from CARCHEX to see how much you would pay for coverage. The trick is to compare how much they reimburse you and over how many days. You should also be able to cancel after that point and get a prorated refund. CARCHEX is another reputable third-party extended car warranty company thats been in the industry for over 20 years. MaxCare offers a high level of coverage and a suite of benefits, but its only available at the point of purchase. That alleviates the fact the car was a few years old, giving up peace of mind should anything break down. - Eddie, BestCompany, Good service! ), decreasing the hassle caused by a breakdown. I got it through the dealer because they price matched the website and I added it into my payment vs paying upfront. Copyright 2023 Motor1.com. Be cautious in who you choose to work on your car. I know this has been raised before but looking for anyone that has recent experience with CarMax Maxcare to offer their opinion or did they just wait and get the BMW extended warranty? The limited warranty that comes with every car from CarMax lasts 90 days or 4,000 miles whichever comes first. Keyword there is should.. I am stuck with the repair bill. for coverage. With everyone's experience, do you think the warranty will pay for itself in warranty repairs? Estimates are (i) illustrative, (ii) based on 7% APR and 72 month term, (iii) applicable to credit transactions only, and (iv) subject to credit approval and availability. Instead of having to find the money for surprise repairs when they happen, you can simply budget the cost of the extended warranty right into your monthly loan payment. The web portal works with registered, personalized and preferential cards (Sofia City Card). The extended CarMax warranty can be canceled at any time and can be transferred to new car owners, though cancellation and transfer fees may apply. By using this site you agree to the I purchased a vehicle in 2019 from CarMax with 46,000 miles on it. are commonly affected by a cars year, make, model and mileage. CARCHEX has five customizable extended warranty plans, excellent customer service, and great added perks. 2. CarMax tends to sell used cars that range from one to eleven years old, meaning roughly half of the vehicles will no longer be covered by their originalnew vehicle warranty. The only way to purchase a MaxCare plan is to get one at the same time you buy a used car from CarMax. An extended car warranty can save money on repairs. Currently has EAP, but Ive read that it could possibly be removed by Tesla, which isnt a big deal to me. Deductibles are only paid once per visit to the repair facility (regardless of how many repairs are made during that one visit). Youll also receive the Love Your Car Guarantee, which gives CarMax customers 30 days (with up to 1,500 miles driven) to decide if their cars are right for them. . Bruce Save Reply Quote T tubaprde Registered SL55 AMG 560 SEL Joined Dec 9, 2008 It provides repair coverage beyond the manufacturer's warranty and if your car needs a covered repair, your only out-of-pocket cost is the deductible (starting as low as $50). I thought you only pay your deductible and no more, but that is not what happened so be aware! You also have the option to add a CarMax MaxCare extended warranty at the time of your used vehicle purchase. I have spoken to 5 different people from supervisors to just regular workers about sending me my check. My experience over the past week will definitely make me think twice about ever purchasing another vehicle from CarMax. Learn More. During our research of leading third-party extended warranty providers, we found that theres a lot to like about thesevehicle service contracts. We are a repair shop attempting to contact MaxCare on a customer's behalf to authorize a repair. However, CarMax MaxCare is only a small part of what the organization does. As far as extended warranties go, there are many choices on the market. $3300 convertible top repair . Here I was without an operational vehicle and, even though they were unable to get me in for two weeks, MaxCare only covers 1 week of vehicle rental at $40 a day (the cheapest car rental available in my area is $46 a day). In fact, what I've noticed is that the CarMax warranty often covers more than the factory warranty. We collected data on dozens of auto warranty providers to grade the companies on a wide range of ranking factors. All plans come with 24/7 roadside assistance, which covers things like towing, battery jump-starts, flat tire service, and fuel delivery. We recommend searching around and comparing multiple provider warranty quotes to find the best deal. Out of desperation, we contacted the Carmax corporate office in Richmond, VA to get Maxcare's contact information, because we had an electric motor failure & had no other option (the car that we bought from Carmax has been plagued with constant & myriad electrical failures), and it's been a constantly combative process ever since we've made contact. This can include national chains, independent shops, and dealership service centers. The Maxcare warranty covers most . If you move to a state without a CarMax location, you dont have to worry. The cost is usually affected by the year, mileage, make, and model of the car, as well. You can find further details about CarMax MaxCare warranty exclusions in your contract. If you are unable to contact either of these options, you can contact Assurant which is the company that backs all CarMax warranties. I purchased a 2015 GMC Acadia from CarMax and got the best MaxCare warranty - 5 years, 50K miles, zero deductible at preferred shops. Writers and editors evaluate each brand based on industry data and real customers experiences, meeting high editorial standards to keep readers informed. If it doesnt feel like a good fit, then ask for something different. If you choose to return the vehicle, bring it back to the CarMax dealership within 30 days for a refund using the money-back guarantee. A standard policy for a Carmax extended warranty can last for up to 5 years and up to 150,000 miles, but term lengths offered depend on the dealer you go to. Before deciding on MaxCare, consider other third-party vehicle service contract companies to make sure youre getting the best deal. CARCHEX is one of the largest, most highly-rated providers of vehicle extended warranties in the market. I bought the extended warranty, but even with that I had to fight them to cover [repairs], even when the vehicle had maintenance done on it regularly. Cookie Notice. Some pre-owned cars may still have its initial manufacturer's powertrain warranty, depending on the age of the vehicle and its mileage. Vehicle Dependability Study. I guess CarMax considers this routine maintenance. : Youre required to select an extended CarMax warranty during the car buying process. Of course, youll have to shop from a mainstream dealer to get one of those. I am selling an S600, by the way, not sure if you'd be interested but it's in the classifieds. Coverage for all the essential failures that can occur. On average, Maxcare CarMax warranties are making money. I am very unhappy with MaxCare after speaking with them and my dealership. extended warranty could be an easy way to gain peace of mind while on the road. This can lower the cost of your contract, as theres more competition between brands. Partner content: This content was created by a business partner of Dow Jones and researched and written independently of the MarketWatch newsroom. Feels like a scam to me. We value your privacy. Reputable extended car warranty company that offers six levels of coverage and has excellent customer reviews. They said they will only reimburse me $111 because of some 'tool' fee from the company that fixed my car, Firestone. MaxCare covers the following: The car's major systems, including the engine, drivetrain, electrical and suspension 24/7 emergency roadside assistance $40/day rental car reimbursement for up to seven days $50 deductible discount at MaxCare service centers and RepairPal Certified shops What is MaxCare? Hey CarMax, why would you have such a stupid system in place where the client (me) could never get a call back and the repair shop could never get a call back. 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