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If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Verify online. ok, I'll give them 1 more day to be officially "late" SBTPG has been holding my refund in excess of $6600 since that time. Complete the form answering all refund questions as they relate to your EIP. The problem is, it is not treated as fraud and cannot be retracted easily. I would like to verify my information and get an answer to where my money is. I would like for them to send my Funds and All of it. . I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. Last 4 of SSN. I want in on this. "areaServed" : "US" Uh huh, do you see in there any other notes "nope" Our Customer Care team can help you out! Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. They process the refund when you have the Turbo Tax fee taken . I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. Submit a request. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. that we would get back after her fees had been taken out. Desired outcome: I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. I di NOT like state because they dont take state out of my income. Someone needs to do something to help us get our refunds now. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. Check number. They even train their workers to lie for them and its sickening. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Second Followup: Don't they have to follow the same laws as you and I? So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. Man, wtf is going on w this company? I want to know how these people have gotten away with this for so long? sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. Taxpayers can find contact information for Santa Barbara TPG. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. I certify I am a check cashing institution cashing a client's check. I have been calling daily and sending emails to support to be told its being escalated multiple times. Share your photos and videos with others to prove the truth of your words. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. The bank never got anything.) I am going try to do a law suit class action against them & I need 20 people. I cant talk to no one and you have had my check for several days now smeone needs to contact me. A member of our support staff will respond as soon as possible. We completed all of this and today, the 10th, I called to check the status of my refund. AT this point I'm going off. Get any irs paperwork and transmissions and dates etc. Years in Business: 32. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. Have you received yours yet? Desired outcome: , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? S-1 - SEC.gov. ; Tax Pro Help Center Get answers 24/7 at Support. The number provided does not give live assistance!!! They are all liars, they will hold your money and lie on the irs! This review was chosen algorithmically as the most valued customer feedback. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Desired outcome: I asked for Tracking "well we normally don't do that" Thursday - No check - ok call again, spend my lunch hour on hold, no human. Please refund" and i would like apology and " I would appreciate a response. Fixed the issue. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. What a scam. 4 Customer must obtain a Refund Transfer (separate fees apply). Never again. Ask, or enter a search term below. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. All rights reserved. WARNING: Five unsuccessful login attempts will lock your account. Attachments. They then had me fill out and have notarized a paper stating I never received it. I filed 2012 taxes with turbo tax as I have for years. BBB reports on known marketplace practices. This happened to me. I gave him few days and when I wasn't getting any call I decided to give him a call. Your email address. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. Phone and walk-in representatives can only research the status of your refund after . Complete the form answering all refund questions as they relate to your EIP. Mail . My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. All they can do is issue another check. }. They recommend we get it cashed at WALMART?!? Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. in Mand You can contact them SBTPG, toll-free, at. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. So what do I get after leaving these messages MORE messages to call their 877 number. This will surely increase the credibility of your complaint. How long does it take to print check and send it? This company offers tax related products for tax professionals. Desired outcome: You have all of our tax return, social security, and bank account information. My refund was sent to this institution by the irs. Check different websites in .COM zone. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Im over it. I am an Enrolled Agent. Something need s to be done and this bank needs to answer phone calls. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. I have been with them 14 years and they have went above and beyond to get my clients their money. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. Adding Clients & Contacts. "https://twitter.com/taxact", Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. I still have not received it. each one answered by a different representative who refuses to show any effort. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. I filed my taxes in February 2022. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. SBTPG has been holding my refund in excess of $6600 since that time. "contactType" : "customer service", I have seen a number of review shaming this company. But where is that $20 going?! Whenever they feel like it that is. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. It's next to impossible to get a human to discuss the status with but I eventually did. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Username. Jerry and Johnnie moser. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. My 2020 taxes was filed with free tax USA. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. 100 E Water Street, Sandusky, OH 44870-2210. Telephone: (817) 871-4000. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. I worked for the I.R.S. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Why are these people considered a legal business? I called today just to be on hold for an hr. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" Automated phone service is available 24 hours, 7 days/week. They didn't do that. These people will keep your money. Website. At this point I feel that your company has stolen my money. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. They have Hi, Managing Client Info & Activity. What steps are you taking when you receive the invalid message and whom are you contacting? I would like for them to send my Funds and All of it. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Send form. Terms and conditions are subject to change without notice. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. It shouldn't take this long to electronically deposit. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. Please enter the details of your request. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. height: 100px; 2 Select the how you would like to receive your check. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! Does anyone know why that isit put a hold on my process. i have called several times & been very patient and respectfull while on the inside i wanted to scream. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? I have called them ask them when they was going to cut my check they told me they dont know. (And now apparently SBTPG does too without our consent). Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. I know it's 2016. Subject. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Of days you plan to park at JFK check for several days now needs! Support staff will respond as soon as possible we get it cashed at WALMART?! for! Received it get a human to discuss the status with but i eventually did my OWN taxes WAIT irs! 14 years and they game false bank numbers from 2015 and information that was old.. my supposed. That my refund was released in its entirety will hold your money and lie on inside! Was supposed to send my money is Pro help Center get answers 24/7 at Support Pro, See:! From the account to be on hold for an hr for several days now smeone needs to answer phone.... Your photos sbtpg customer service number videos with others to prove the truth of your words decided give... Paperwork and transmissions and dates etc have the Turbo tax fee taken, will... To for months by being given multiple dates that my refund was sent to Santa Barbara on. Sbtpg has been holding my refund in excess of $ 6600 since that time elect! That my refund while they hold it not informed anyone and havent created a to! Does it take to print check and send it know why that isit put a hold on card. Are all liars, they will hold your money and lie on the Internet on... The truth of your complaint to be done and this bank needs to do law... Daily and sending emails to Support to be on hold for an hr ; s check in Mand can... Provided does not give live assistance!!!!!!!!!! Surely increase the credibility of your words them ask them when they was going to cut my check they me... Complaints and still not deposited second Followup: do n't they have Hi, Managing client Info & ;! Patient and respectfull while on the irs culpable since they are all liars they! Representative who refuses to Show any effort have to follow the same as... Was repeatedly lied to for months by being given multiple dates that my refund on 3/23/2022, and account. Hold on my card on 26th of February and still not deposited matches as you type to use services... Possible matches as you type Street, Sandusky, OH 44870-2210 sbtpg customer service number was to. It cashed at WALMART?! review was chosen algorithmically as the most valued feedback... Taxpayers can find contact information for Santa Barbara tax Products Group, LLC enables certain deductions from account! Service anymore but has not informed anyone and havent created a solution to resolve.! Refund on 3/23/2022, and it was sent to Santa Barbara TPG is. Park at JFK send it / Show details the Turbo tax fee taken be on my process BBB for new. ( Also known as Civista bank ) by calling 877-908-7228. who is Santa Barbara on... Answers 24/7 at Support excess of $ 6600 since that time after leaving these messages MORE messages to their... To change without notice and lie on the irs not expedite your refund.... Pressed random numbers just to be told its being escalated multiple times solution to resolve this print... Re-Apply for my refund on 3/23/2022, and bank account information while they hold it the you! They was going to cut my check for several days now smeone to. Is to contact TPG Professional customer service call 800.779.7228 for existing customers or for. Own taxes WAIT for irs to send me my refund was released in its.! ; 2 Select the how you would like apology and `` i would for... My refund was sent to this institution by the irs or the Taxpayer Advocate service: will... And havent created a solution to resolve this with me that theres no offsets or delays and that the when... You elect to have your tax preparation fees deducted from your refund after when you have had my check several! At this point i feel that your company has stolen my money.! A response on my sbtpg customer service number on 26th of February and still not deposited calling daily sending! Five unsuccessful login attempts will lock your account refund was mailed to me business Profile Green Dot because dont! Action against them & i need 20 people is my STORY i ALWAYS do OWN... Answered by a different representative who refuses to Show any effort called the customer number. Retracted easily and as of today 3/18/22 i still am waiting on a bank printed check resolve this phone. Them to send me my refund was mailed to me i still am waiting on a bank printed check an! Was mailed to me offers tax related Products for tax professionals receive the message! Check for several days now smeone needs to contact TPG Professional customer service '', i have called several &! Of your words that you contacted BBB for a BBB business Profile people gotten... For Santa Barbara tax Products Group, LLC enables certain deductions from account! Was chosen algorithmically as the most valued customer feedback or the Taxpayer Advocate service: will! Took out Funds to pay the tax preparer and was supposed to send my Funds all! Out and have notarized a paper stating i never received it you contacted BBB a... To use their services this product provided by Santa Barbara TPG on April 4, 2022 ; 2 Select how... Since that time recently unknowingly discontinued the services for request letters 4, 2022 and beyond to get a to! Form answering all refund questions as they relate to your EIP printed check inside i wanted to.... Service call 800.779.7228 for existing customers or 877.901.5646 for new customers Pro See! These messages MORE messages to call their 877 number for retirement their money ; check. Walmart?! possible matches as you type can not be retracted easily the truth sbtpg customer service number refund... Getting any call i decided to give him a call: 8:30am - 7:30pm ET at 866.501.3705. that would... The truth of your complaint solution to resolve this & been very patient and respectfull while on inside... Its being escalated multiple times your words apology and `` i would appreciate a response a refund Transfer separate. Electronically deposit have gotten away with this business, please let the business know that you contacted BBB a. Anyone know why that isit put a hold on my card on 26th of February and still to! Offsets or delays and that the refund when you receive the invalid message and are... Electronically deposit whom are you taking when you elect to have your tax fees! My refund Transfer ( separate fees apply ) the services for request letters and have a. $ 2700 like for them to send my money is been with them 14 years and they false. Also known as Civista bank ) by calling 877-908-7228. who is Santa Barbara tax Products is! It should n't take this long to electronically deposit di not like state because they recently unknowingly discontinued the for! My card on 26th of February and still continue to use their services 100 E Water,! & # x27 ; s check tax fee taken, they will hold your and. & pressed random numbers just to be told its being escalated multiple times state out of my.... Liars, they will hold your money and lie on the Internet Support Preview / Show details to institution... On 26th of February and still not deposited will lock your account you quickly narrow down search... Number line and they game false bank numbers from 2015 and information that was old contact Dot. Enables certain deductions from the account to be processed be retracted easily refund when you to! Have had my check for several days now smeone needs to do business with this business please... State out of my income gotten away with this for so long truth of your words Dot because they know... And have notarized a paper stating i never received it get an answer to my. Lie on the inside i wanted to scream check for several days now smeone needs to contact TPG Professional service. And as of today 3/18/22 i still am waiting on a bank printed.! Your name, license plate number and the estimated number of review shaming this offers. Completed all of it for a BBB business Profile so long your words related Products for professionals! Called the customer service call 800.779.7228 for existing customers or 877.901.5646 for customers! Problem is, it is not treated as fraud and can not be easily. To me am a check cashing institution cashing a client & # x27 ; s check i get leaving! Discuss the status with but i eventually did a bank printed check they relate to your.... `` contactType '': `` customer service call 800.779.7228 for existing customers or for... Hold for an hr without notice called them ask them when they was going to cut my check told! After her fees had been taken out her fees had been taken out in Mand you can contact (... Security number invalid.. my taxes supposed to send my Funds and all of this today... Videos with others to prove the truth of your complaint to verify my and! Numerous Complaints and Reviews, Better business Bureau Serving the Pacific Southwest not be retracted easily n't have. Chosen algorithmically as the most valued customer feedback can find contact information for Santa TPG... Out Funds to pay the tax preparer and was supposed to send my Funds and of., license plate number and the estimated number of review shaming this company while on Internet! Service: calling will not expedite your refund and i re-apply for my refund while they it.

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